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Parent Concerns
How do you resolve them?
If you, as the parent or guardian of a Fort Bend ISD student, have concerns about your child's education, we want to talk with you. Sitting down and talking with the people who interact most often with your child on a daily basis his/her teacher or counselor can remedy most concerns.
- Honest communication and mutual respect help make the school experience a pleasant one for everyone involved.
- Since parents and teachers share the responsibility for the education and socialization of children, it is important that they share their perspectives on any issue.
- It is important to address an issue or concern quickly, therefore, you should contact the person who is most directly involved with your child in regards to the matter of concern.
- For example, contact the Physical Education teacher if the concern is related to physical education; the reading teacher if the concern is related to reading; the counselor if it is a scheduling issue or a personal issue; and so on.
- Calling the school and leaving a message for the person to return your call is one way to make contact.
- You can also send a note or email to appropriate campus personnel requesting a conference with the teacher or counselor.
- Be sure to state whether you are requesting a face-to-face conference, a phone conference, or perhaps simply a written reply from the person regarding your concern.
And remember...
Most concerns can be and usually are resolved at the classroom level. However, if after visiting with the teacher or campus counselor you feel your concerns have not been addressed, you may choose to follow the four-level process outlined in Policy FNG - Local for resolving parent/guardian formal complaints:
Level One:
Within 15 business days of the incident causing the concern/complaint, request a meeting in writing via the Notice of Complaint Form with the Principal. Parents may contact their student’s campus front office for a copy of the Notice of Complaint Form.
Level Two:
Within 10 business days from the date of the Level 1 decision letter, request a meeting in writing via the Notice of Compliant Form with Director of Student Appeals or designee. Parents may contact their student’s campus front office for a copy of the Notice of Complaint Form.
Level Three:
Within 10 business days from the date of the Level 2 decision letter, request a meeting in writing via the Notice of Complaint Form with the appropriate Assistant Superintendent or designee. Parents may contact their student’s campus front office for a copy of the Notice of Complaint Form.
Level Four:
If all other avenues have been exhausted (Levels I-III), you may request in writing via the Notice of Complaint Form within 10 business days from the date of the Level III decision letter a hearing before the Board of Trustees or designee. This will be a closed session/hearing as permitted by the Texas Open Meetings Act, since your concerns are about a specific school, teacher, or child (unless decided otherwise by the district). Parents may contact their student’s campus front office for a copy of the Notice of Complaint Form.
For more information pertaining to this policy, visit the FBISD Board Policy website, and search for Policy FNG- Local. |
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